Warranty Claim Information Form
The purpose of this form is to collect specific detailed information about your rod issue.We will follow up with you via email or telephone within 48 hrs to expedite your claim and get you back on the water in a timely manner. Failure to complete form may delay claim process.
(DO NOT RETURN THIS FORM WITH WARRANTY. IT IS FOR INFORMATION ONLY.)
IMPORTANT: The NEW Kistler Protection VIP Warranty only applies to rods purchased after January 1, 2014. All rods purchased before January 1,2014 fall under the previous Kistler Limited Warranty forwhich there is a prorated warranty.
Please use one form for each rod claim.
If your rod should break during its replacement time period and if it is clear the damage was due to manufacture defect or component failure and after reviewing claim information such as registration, receipt, reason for claim, if you are the original owner, then we will repair or replace your rod with a new similar model to get you back on the water as soon as possible. A return shipping fee and/or deductible will apply in some cases, depending on the age of your rod. You might be asked to return your damaged rod to our factory but in most cases we can save you the trouble and money thanks to our efficient VIP system.
The warranty is not intended to cover accidents, abuse, neglect or normal wear and tear. The VIP warranty plans are not meant to be 'replacement insurance' for rods that have outlived their respective warranty period nor is the VIP warranty designed to cover "unknown causes of breakage or damage" after the covered time period respectively. Kistler Rods reserves the right to void any warranty claim. Obviously we can’t cover tailgate, rod locker or clumsy feet damages, so that we can cover legitimate claims for valued customers for years to come.