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Store Policies

 

Company policies on shipping, warranties, payment options, privacy and other store policies.

Shipping Information

Orders for in-stock items received before noon (Central Time) will ship same day (with the exception of weekends and holidays). Shipping for US orders will be via FedEx Ground or choose a faster shipping option that best fits your needs.

Please include complete street address, apartment or lot numbers, name of business and suite number, if applicable, and daytime telephone number.

International Orders - $74.95 in most cases to. E-mail us at info@kistlerrods.com for exact shipping cost and information if needed.

Payment Options

Visa and MasterCard are accepted. Also, Discovery and American Express, PayPal. Expiration date must be included with these credit cards. Currency must be US Dollars. Money Orders are accepted for payment but must be received before shipment of rod will occur.

NO C.O.D. ORDERS ACCEPTED.

Texas residents (add 7.25%).

International Orders are subject to review of required information. Orders may be denied for many reasons. Revised International shipping charges will be added with your approval before processing.

All prices subject to change without notice.

Other Store Policies

If it should be necessary to inquire about an order, please e-mail us with as much information as possible, such as order date, order number, merchandise ordered, method of payment, and if order was mailed in, phoned in, or done electronically.

Any item, which after use, if found to be defective, must be returned directly to the manufacturer for adjustment under factory warranty.

Privacy Statement

Kistler Custom Fishing Rods has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website: Kistler Custom Fishing Rods.

We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and your shopping cart and to gather broad demographic information.

Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address) and financial information (like their account or credit card numbers). Contact information from the order form is used to send orders to our customers. The customer's contact information is used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings. Financial information that is collected is used to bill the user for products and services they purchase.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control.