Kistler VIP Warranty Protection
Our rods enjoy a 99.5% flawless performance, but that .5% does exist and we at Kistler want to make sure 100% of our customers are happy with our products.
Here at Kistler it is our belief that we manufacture the very best fishing rods at the very best value. And we back our rods with a warranty against manufacture defect or component failure for One, Three or Five years depending on which rod series you choose.
|Warranty Service Plans||Carbon Steel||KLX||Helium 3||Z Bone|
|VIP Elite - 5 Year Free Replacement|
|VIP Pro - 3 Year Free Replacement|
|VIP - 1 Year Free Replacement|
IMPORTANT: The NEW Kistler Protection VIP Warranty only applies to rods purchased after January 1, 2014. All rods purchased before January 1,2014 fall under the previous Kistler 1 Year Warranty.
Make a Claim
If your rod should break during its free replacement time period, file an online warranty claim. If it is clear the damage was due to manufacture defect or component failure, we will replace your rod FREE. A nominal shipping fee may apply. This part of the warranty is not intended to cover accidents, abuse, neglect or normal wear and tear. Kistler Rods reserves the right to void any warranty claim.
If it is unclear as to the cause of the damage, we still want to make it right by you, our customers so we will contact you and discuss options such as discounted repair, or replacement. Obviously we can’t cover screen doors or clumsy feet, but we do want to get you back on the water with a Kistler as soon as possible.
To process a warranty claim efficiently, please completely fill in the Warranty Claim Information Form below. Within 24 hours (during the week) our warranty department associates will be in contact with you via email or phone about your warranty options.
President and CEO