FAQ
Q: I have read your Warranty Policy, but what does your warranty really mean?
A:
Let us start by explaining a few points of interest?.
Kistler Rods is not in business to sell an unconditional warranty. We are selling an innovative, high performance fishing tool. Our rods have been engineered to offer something never seen before in graphite materials. With our rods, the ultimate in sensitivity and feel are now available to anglers by reducing the overall weight of the rod. While providing you with a near weightless rod, you are now able to feel more strikes and fish all day long without fatigue.
By no means are we trying to produce rods that are indestructible. If we did, then we would be just like all the other rod manufacturers today producing rods that have less feel and weigh more just for the purpose of holding up to abuse. We feel that there are many fishermen in the world that treat their rod with care and have no problems with breaking rods. These same fishermen are experiencing the tremendous benefit to using the lightest rods on the market today. Our Helium and Magnesium rods are by far the right choice for if you are looking for the finest fishing tool available to mankind.
If you decide to try one of our rods out and ever have a warranty issue, we will stand behind our product 100% by being fair with you our customer. We want you to know where we stand in regards to our warranty policy up front so there are no surprises down the road. Unlike most other rod makers.
If you ever have a problem with any component on your rod at all, we will fix it for FREE.
If the graphite blank ever breaks, we will asses the situation case by case. Examples:
- Newer rod-clean break = FREE Flash Shipping Replacement with Return Auth.
- Used rod within 12 months from purchase = $35-$75 Deductible case by case
- Old rod or questionable break = If you feel you didn't get your monies worth, give us a call and we will offer you a trade in and pro-rate your replacement cost.
- Bottom line here is once you are our customer, we are going to keep you satisfied and happy with your purchase.
See Warranty Details page to help better understand our "Smart" Warranty.
Q: Can I get a Customized rod made from one of your existing models such as a longer handle, extra guides or even a casting model made into a spinning rod? How much would it cost to have this done?
A: Yes, we can customize any of our rods to meet your demands or we can create a rod from scratch if you prefer.
The cost ranges from $25 to $50 extra depending on what you want to have done.
We can also have your rod Personally Engraved for only $10.00.
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