Warranty

World Class "No Hassle" Warranty

Kistler Rods guarantees that you will be completely satisfied with your purchase. When your order arrives, inspect it carefully. If you are not completely satisfied, return any unused item within 10 days for exchange or refund. Please include a copy of sales receipt for proper credit. Shipping charges incurred due to the return of merchandise are the responsibility of the customer in most cases.

Kistler rods are individually inspected to insure that the highest quality of standards is exceeded. Should a problem occur with your rod during the first 90 days of fishing due to defects in materials or workmanship, the rod will be repaired or replaced Hassle Free at no charge. (FREE)

Most warranty failures occur during the first few uses as a result of defective materials or workmanship. If you have a problem after the 90 days yet less than one year of fishing, Kistler Rods will offer you a No Hassle replacement for a $35.00 deductible plus the $15 to cover return postage. After one year of ownership of your rod, if you ever have a problem, take advantage of our pro-rated warranty program.  We will age your rod and let you know your replacement cost in order to outfit you again with a new Kistler Rod.

Blank failure after extensive use is usually caused by outside influences such as damaging bumps and nicks as well as over compounding the natural bend of the rod blank. All of the rods carry a limited lifetime warranty. This warranty applies to the original full price purchaser only. Rods that are repairable will be done so at no charge except the return postage of $15.00.

This warranty is limited to the repair or replacement of the rod only and does not cover consequential or incidental damages, which Kistler Custom Fishing Rods shall not be held liable for. This warranty is not intended to cover accidental breakage by abuse or neglect.

To process a warranty effectively, please send the rod to our warranty department. Include your full name, full shipping and mailing address, email address and a daytime phone number. Also, include a check or money order for $15.00 to cover return postage and the $35.00 to cover your deductible if applicable in your situation. These items will help to expedite your warranty claim with a one week turnaround (when inventory is available) once we receive your rod.

Send to: Kistler Rods Warranty Department
20555 FM 1488 #2
Magnolia, TX 77355