Kistler Warranty Details
KISTLER "SMART" WARRANTY
Here at Kistler it is our belief that we manufacture the
very best fishing rods at the very best value.
And we back our rods with a ONE YEAR Limited Warranty against
manufacture defect or component failure.
If within One Year of purchase (noted on your registration
of the rod) your rod should break and it is clear from inspection this break
was due to manufacturing or component failure, we will replace your rod with a
new one at no cost minus shipping.
If it is unclear as to the cause of the breakage, we still
want to make it right by you, our customer so we will contact you and discuss
with you options such as discounted repair, or replacement. Obviously we can’t cover screen doors or
clumsy feet, but we do want to work with all our customers to make their
Kistler purchase a pleasant one.
You are also protected by our Extended Warranty that is offered for claims on rods aged over One Year from date of purchase. A prorated replacement cost will be provided to you after we receive a completed Warranty Claim Form online. This portion of the warranty is not intended to cover accidents, abuse, neglect or normal wear and tear.
Lastly, it is vital that your rod be registered with the
serial number section completed, so we can offer you the very best protection
against any unseen manufacturer defect.
Our rods enjoy a 99.5% flawless performance, but that .5%
does exist and we at Kistler want to make sure 100% of our customers are happy
with our products.
Tight Lines,
Trey Kistler
President and CEO
To process a warranty claim efficiently, please completely fill in the Warranty Claim Information Form, link located below. Within 24 hours (during the week) our warranty department associates will be in contact with you via email regarding your "SMART" warranty options.
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