Frequently Asked Questions

Let us start by explaining a few points of interest?.

Kistler Rods is not in business to sell an unconditional warranty. We are selling an innovative, high performance fishing tool. Our rods have been engineered to offer something never seen before in graphite materials. With our rods, the ultimate in sensitivity and feel are now available to anglers by reducing the overall weight of the rod. While providing you with a near weightless rod, you are now able to feel more strikes and fish all day long without fatigue.

By no means are we trying to produce rods that are indestructible. If we did, then we would be just like all the other rod manufacturers today producing rods that have less feel and weigh more just for the purpose of holding up to abuse. We feel that there are many fishermen in the world that treat their rod with care and have no problems with breaking rods. These same fishermen are experiencing the tremendous benefit to using the lightest rods on the market today.

If you decide to try one of our rods out and ever have a warranty issue, we will stand behind our product 100% by being fair with you our customer. We want you to know where we stand in regards to our warranty policy up front so there are no surprises down the road. 

If you ever have an issue due to a defect with any component on your rod, we will fix it for FREE. If you damage a component, we will gladly repair it for a nominal fee of $10 - $20.

If the graphite blank ever breaks, we will asses the situation case by case after we receive your claim online.

Examples:

• New rod-clean break = FREE Flash Shipping Replacement with Return Auth.
• Used rod within 12 months from purchase = Replacement Rod with a $50 Deductible case by case after filing a claim online
• Over 12 months from purchased or questionable break = If you feel you didn't get your monies worth, give us a call or file a claim online and we will offer you a trade in and pro-rate your replacement.
• Bottom line here is once you are our customer, we are going to keep you satisfied and happy with your purchase.

See Warranty Details page to help better understand our "Smart" Warranty.

Yes, we can customize any of our rods to meet your demands or we can create a rod from scratch if you prefer.

The cost ranges from $25 to $50 extra depending on what you want to have done.

We can also have your rod Personally Engraved for only $20.00.

Yes, you can let us know what it is that you want to add or exchange. We will either use your provided parts or we can try and get the parts you request. "Yes We Can"

Yes we can do this for you. Just request it when ordering your stock model and we will install it for you permanently. Ex. Purchase the Magnesium Power Tool 7'8" model and we will install the Z bone balancing kit before we ship your rod. Make sure to make a special request in the comments section upon check out.

Because we do not want to compete against our loyal dealers prices. But if you need quick service and guaranteed delivery a favorite rod, we will take care of you. We take pride in servicing our customers efficiently to make sure you get what you want, when you want it, without any hassles or damaged rod shipments. Ships in 24 hours with strong PVC rod tubes.